Frequently Asked Questions
Everything you need to know about your next favorite hat.
How do I determine my correct hat size?
To find your perfect fit, wrap a soft measuring tape around your head about one inch above your eyebrows and ears. Use our sizing chart on each product page to match your measurement in centimeters or inches to our specific sizes.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping. Standard orders typically process within 2-3 business days and arrive within 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return or exchange my hat if it doesn't fit?
Yes, we offer a 30-day return and exchange policy. Items must be in their original, unworn condition with all tags attached. Please note that custom-shaped or personalized hats are final sale.
How should I care for and clean my Rustler hat?
For felt hats, use a soft-bristled brush in a counter-clockwise direction to remove dust. For straw hats, a damp cloth is usually sufficient. Always store your hat upside down on its crown or on a hat rack to maintain the brim's shape.
Are your hats ethically sourced and manufactured?
Absolutely. At Rustler Hat Co., we pride ourselves on using sustainable materials and partnering with fair-trade certified artisans who specialize in traditional millinery techniques.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay and Afterpay.