Returns & Exchanges
At Rustler Hat Co., we stand by the craftsmanship of our headwear; if your hat doesn't fit or suit your style, you can return it within 30 days of delivery. Please ensure all items are unworn, in their original condition, and shipped back in the original protective packaging to prevent reshaping.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email.
Pack With Care
Place the hat in its original box with all inserts to maintain its crown shape and brim integrity during transit.
Receive Your Refund
Once our workshop inspects the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing